Shipping policy

以下是已将文中的 "Fluvaris" 全部替换为 "butterflystears" 后的 Shipping Policy：

Shipping Policy

Thank you for shopping at butterflystears. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping procedures and estimated delivery times below.

1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. (Note: During peak seasons or promotional events, processing times may experience slight delays. We appreciate your patience.)

2. Shipping Rates & Delivery Estimates We currently focus our shipping services on North America and Europe. Shipping charges for your order will be calculated and displayed at checkout.

  • North America (United States & Canada)

    • Standard Shipping: 7-12 business days

    • Express Shipping: 5-7 business days

  • Europe (UK & Major EU Countries)

    • Standard Shipping: 8-15 business days

    • Express Shipping: 5-8 business days

Please note: Delivery delays can occasionally occur due to customs processing or carrier network congestion.

3. Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking link will become active within 24 to 48 hours. You can use this number to track your package's journey to your destination.

4. Customs, Duties, and Taxes butterflystears is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, VAT, taxes, etc.) are the sole responsibility of the customer. Please familiarize yourself with your local customs regulations before placing an order.

5. Damages and Lost Packages We take great care in packaging our products securely. However, if your order arrives damaged, or if you believe your package is lost in transit, please contact our support team immediately at support@butterflystears.shop.

For damaged items: Please retain all packaging materials and the damaged goods, and include clear photos in your email so we can process a replacement or refund promptly.